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Returning your elderly or disability aids

Should you wish to return anything purchased from our online shop, we will be happy to offer an exchange or a refund, provided it is returned to us within 21 days of receipt, and in a fully resaleable condition (that is, in perfect condition and in its original, undamaged packaging). If the product is not returned to us in this manner, we regret that we may not be able to offer you a refund. Please note that this policy does not affect any statutory rights you may have.

We will not refund or exchange products where our product description says, "This item is made to order" or those products that were specially adapted to suit your requirements unless they are faulty, damaged or incorrect.

Where a product is faulty, damaged or incorrect, our product guarantee will refund both the original delivery charge and the REASONABLE cost to you of returning the product. If you changed your mind and the product is simply unwanted, you will bear the cost of returning the product to us, and the original delivery charge will not be refunded. If return costs are more than £10.00 you must get authorisation from our team before sending.

You must print out a returns form and include it with your returned product. You can find the link to the form on this page: http://www.completecareshop.co.uk/returns.html.

You are responsible for any returned goods until they reach our warehouse. We strongly advise that you obtain a proof of postage certificate when returning any product to us. Certificates are available free of charge from the post office.

None of these terms or conditions affect your statutory legal rights.