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Kay's Story

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Kay's Story
After a hard-fought battle with arthritis, over a number of years, 73-year-old Kay Howard-Challis no longer recognised herself.

Despite having injections in her spine for the past 5 years, very strong painkillers every day and night and a weekly Reletrans patch, her body was still wracked with pain and she no longer felt able to live the way she wanted.

“At the beginning of 2019 I was told that nothing more could be done, even though I was in great pain. Here, I can confess, that I went into a very dark place feeling very sorry for myself."

“I could just about get around my house, as I could sit down to alleviate my pain at any time, but I was gaining weight and I felt shabby in my appearance.”

Kay and her rollator

After noticing a large lump going down the left side of her spine, Kay visited her local doctor, who explained that it was fatty tissue due to the medication she was taking.

“All of this was making me feel even worse about myself and my appearance, and after a 10 week course with the nurse to lose weight, she and I agreed that I must somehow get more exercise.”

The turning point

Kay knew she needed something to help her become more independent and get about with support, so she began her search online and came across the Let’s Go Out Rollator on the Complete Care Shop website.

“Complete Care Shop ticked all the correct boxes, with their advertisement showing clearly the style of the rollator, how sturdy it was, how it could be adapted to fit my personal needs, the price and if it was in stock."

“I was impressed that the handles could be adjusted on the rollator, which would help me to stand up straight, it had a seat and removable carrying bag for convenience, PLUS it looked so stylish! Yes, I am vain but I felt I could walk about on my own looking dignified!”

With the information on our website looking promising, Kay went ahead and purchased the Let’s Go Out Rollator…and she hasn’t looked back since.


“Personally, I feel that the rollator has given me a new lease of life. I can now walk a lot further, therefore, I can gradually lose the weight I put on whilst sitting at home feeling very sorry for myself. I can also put my makeup on and go out looking and feeling like I used to."

“Practically speaking, the rollator is light so I can put it into my car. The brakes are firm, so that when I use the seat it stays put and the wires for the brakes are enclosed so they do not get into a tangle. The removable bag is very roomy, so it holds quite a lot of shopping, and when the shopping is quite heavy it does not make the rollator heavy to push, whilst the large wheels help the rollator to go up and down steps more easily.”

We are thrilled to hear how much difference the rollator has made to Kay’s life, both physically and mentally, and she is keen to let others know about the product so that someone else in a similar situation may find hope in getting back their independence.

“Personally I have arthritis in the spine, hands and knees, but the rollator is suitable for anyone who has difficulty in walking. It is sturdy enough to support those up to 20 stone, making it useful for both men and women alike."

“I feel that if I recommended anyone to use Complete Care Shop products, that they too would have all the satisfaction I have received. THANK YOU SO MUCH.”

All the best to you, Kay – we’re sure there will be no stopping you now!

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