03330 160 000 03330 160 000
Our Get In Touch form is the quickest way to contact us right now, as we manage remote working and try to reduce telephone waiting times
Official supplier to the NHS     |     All major cards accepted     |     Free delivery on orders over £50 excl. VAT

Contact Complete Care Shop

Deliveries and returns

If you have received your order, but need to return it, please visit our Returns Page.

We are working hard to ensure you receive the best possible service. At this unprecedented time your order may unfortunately take longer than usual to reach you as our delivery partners experience delays. Once your order is out for delivery, our delivery partner will keep you updated on its progress, so keep an eye out for an email or text message.
Our Customer Service team is experiencing a high volume of calls and emails at this time and we’re asking our customers to please wait 10 working days from receiving confirmation of dispatch before contacting us with any delivery enquiries. Please be assured our team of customer advisors are working hard to answer all current queries and we thank you for your patience and understanding.

How to Contact Us

If your query is about an out of stock item or late order delivery, please read our COVID-19 (Coronavirus) update before contacting our Customer Service team. We are following UK Government guidelines by encouraging as many colleagues as possible to work from home and help prevent the spread of the COVID-19 virus. As a result, this may impact our telephone answering capability over the next few weeks so, if you have any queries, please use the contact form below in the first instance. Please note, as mentioned above, we’re asking our customers to wait 10 working days from receiving their order dispatch confirmation before contacting us with any delivery enquiries.

Contact Customer Services

Please complete this form to contact Customer Services about an order:

NB: Fields marked with an * are required

By Post:

Complete Care Shop
330 Four Oaks Rd
Walton Summit Centre

By Telephone:

03330 160 000
This number costs the same to call as a normal local or national landline.
If your phone tariff offers inclusive calls to landlines, our number will also be included on the exact same basis.

Our Customer Care Team is available Monday - Friday 8am - 8pm, Saturday - Sunday 8:30am - 5:30pm
(except for National Holidays in England)

By Email:

To place an order or for Customer Services:
[email protected]

Trade and NHS Enquiries:
[email protected]

For Purchase orders, Remittance advices
or our Accounts Department:
[email protected]

03330 160 000 03330 160 000
© 2021 Complete Care Shop operates from 330 Four Oaks Rd, Walton Summit Centre, Preston PR5 8AP
Tel: 03330 160 000 - Email: [email protected]
Complete Care Shop is a trading name of Nottingham Rehab Limited – Registered in England and Wales No. 1948041
Sherwood House Cartwright Way, Forest Business Park, Bardon Hill, Coalville, Leicestershire, LE67 1UB. VAT registration No. GB156919571
Follow us on Facebook Follow us on Twitter BHTA - British Healthcare Trades Association Complete Care Shop can Process Visa and Mastercard via Paypal Trustwave - Trusted Commerce - Click to validate Trading Standards Approved Code
Finance provided by PayPal Credit. Terms and conditions apply. Credit subject to status. UK residents only. Complete Care Shop is a trading name of Nottingham Rehab Limited. Nottingham Rehab Limited acts as a broker and offers finance from a restricted range of financial providers. PayPal Credit is a trading name of PayPal (Europe) S.à. r.l. et Cie. S.C.A., 22-24 Boulevard Royal L-2449. Luxembourg