03330 160 000 03330 160 000
Official supplier to the NHS     |     All major cards accepted     |     Free delivery on orders over £45

Delivery

Man Delivering Order

Service Levels

Our business is currently putting plans in place to ensure our services run as smoothly as possible over the coming weeks, with growing uncertainty over how COVID-19 (Coronavirus) may affect workforces across the country. We are also monitoring and following government guidelines regarding health and safety measures for our staff.

Although we are in regular dialogue with our suppliers and they are providing us with constant updates regarding stock levels, we do expect some disruption to our normal service due to fluctuating staff levels as people are advised to self-isolate. We also expect the COVID-19 virus to affect our supplier and courier staffing levels. We understand that our customers rely on our products for independent living and we will endeavour to keep you updated during these unprecedented and unpredictable times.

Customer Service Information

Under guidance from the UK Government, we are encouraging as many colleagues as possible to work from home to help prevent the spread of the COVID-19 virus – this includes our customer service team members. As a result, this may impact our telephone answering capability over the next few weeks so we’re advising all our customers to get in touch via our contact form with any queries, as this will be the most efficient way to reach us.

Tracked Delivery

Complete Care Shop offers two tracked delivery services (one signed for and one not signed for, depending on the size of your item(s)), enabling you to follow your order once it has been dispatched. We are committed to keeping the cost of orders as low as possible by offering the following prices for post and packaging to all UK mainland addresses and most non-mainland UK addresses:

  • £3.25 for orders under £5, excluding VAT
  • £4.45 for orders up to £45.00, excluding VAT
  • FREE DELIVERY* on orders over £45.00, excluding VAT

Please feel free to contact our Customer Service team using our contact form for specific delivery prices outside the UK mainland.

Processing & Dispatch

Orders are sent using the most efficient and reliable service for the size of your order. These services vary from 1-5 business days delivery, though they can sometimes take longer. Some of our products (e.g. some chairs and power chairs) are made to order so will need more time. Under the Distance Selling Regulations, we have 30 days to deliver to you, but we always strive to deliver as quickly as possible.

Delivery Destinations

* Our free delivery or standard delivery charge is applicable to deliveries to mainland UK and most orders going beyond the mainland. However, delivery to the Scottish Isles and Highlands, the Isle of Wight, Isle of Man, Northern Ireland and the Channel Islands may be extra depending on the weight or size of your order. Please call us for more information. Alternatively, if you live in one of these destinations, you can place your order with us online and we will call you if there is an extra charge for delivery.

Out Of Stock

Occasionally we might be out of stock of an item. In this situation we will try to contact you by phone or email and offer the option to cancel your order for a full refund if you would rather not wait or receive a suitable alternative.

Most recently, due to the global COVID-19 (Coronavirus) pandemic, we have seen an unprecedented demand for our products, especially antibacterial products, including hand gels and hand wipes. This has unfortunately resulted in many of these items becoming out of stock within a very short time frame. We apologise for any inconvenience caused and are offering a full refund to those customers who we are unable to deliver orders to.

Guarantee

All of our products come with a 30 day no quibble money-back guarantee.

Other useful pages:

Our Terms & Conditions | Our Returns Policy

03330 160 000 03330 160 000
© 2020 Complete Care Shop operates from 330 Four Oaks Rd, Walton Summit Centre, Preston PR5 8AP
Tel: 03330 160 000 - Email: sales@completecareshop.co.uk
Trading under Nottingham Rehab Limited - Registered in England and Wales No. 1948041 to Sherwood House Cartwright Way, Forest Business Park, Bardon Hill, Coalville, Leicestershire, LE67 1UB. VAT registration No. GB156919571
new.completecareshop.co.uk
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