03330 160 00003330 160 000
Standard Rate Call
Official Supplier
to the NHS
Click here to read about our free delivery on baskets over £40

Delivery

Royal Mail Tracked Delivery

Tracked Delivery

Complete Care Shop mainly uses Royal Mail and Parcelforce Tracked Delivery services so you can be assured of the best the UK delivery network has to offer. We also do our level best to keep the cost of any orders as low as possible for you. There is FREE DELIVERY* on all orders over £45.00 excluding VAT to all UK mainland addresses and for most non-mainland UK addresses. Orders under £5 excluding VAT are £3.25 and orders up to £45.00 excluding VAT are only £4.45 P&P no matter how many items make up your order.

If you are looking to have orders delivered outside the UK mainland, please enquire for specific delivery prices and we'll do our best to keep the delivery costs as low as we can.

Processing & Dispatch

Orders are sent using the most efficient and reliable service, mostly via Royal Mail but for larger orders we also use ParcelForce or the Pallet Track network. These services vary from 1-5 business days delivery, though they can sometimes take longer. Some of our products (e.g. some chairs and power chairs) are made to order so will need more time. Under the Distance Selling Regulations, we have 30 days to deliver to you but please be assured that we strive to deliver as quickly as possible - often the next day!

Delivery Destinations

* Our free delivery or standard delivery charge is applicable to deliveries to mainland UK and is applicable to most orders going beyond the mainland. However, delivery to the Scottish Isles and Highlands, the Isle of Wight, Isle of Man, Northern Ireland as well as the Channel Islands may be extra depending on the weight or size of your order. Please call us if you would like some more information. Alternatively, if our Customer Services team is not available, you are welcome to place your order if you live in one of these destinations, and we will call you if there is an extra charge for delivery. We certainly deliver smaller items to all these destinations for our standard delivery fee.

Out Of Stock

Occasionally we might be out of stock of an item. In this situation we will try to contact you by phone or email and offer the option to cancel your order for a full refund if you would rather not wait or receive a suitable alternative.

Guarantee

We guarantee your satisfaction. All of our products come with a 30 day no quibble money-back guarantee.


Other useful pages:

Our Terms & Conditions | Our Returns Policy

Click here to view our advice & guides page Click here to view
our advice & guides page
03330 160 00003330 160 000
Standard Rate Call
© 2019 Complete Care Shop operates from 330 Four Oaks Rd, Walton Summit Centre, Preston PR5 8AP
Tel: 03330 160 000 - Email: [email protected]
Trading under Nottingham Rehab Limited - Registered in England and Wales No. 1948041 to Sherwood House Cartwright Way, Forest Business Park, Bardon Hill, Coalville, Leicestershire, LE67 1UB. VAT registration No. GB156919571
www.completecareshop.co.uk
Follow us on Facebook Follow us on Twitter BHTA - British Healthcare Trades Association Complete Care Shop can Process Visa and Mastercard via Paypal Trustwave - Trusted Commerce - Click to validate Trading Standards Approved Code
Finance provided by PayPal Credit. Terms and conditions apply. Credit subject to status. UK residents only. Complete Care Network Ltd acts as a broker and offer finance from a restricted range of financial providers. PayPal Credit is a trading name of PayPal (Europe) S.à. r.l. et Cie. S.C.A., 22-24 Boulevard Royal L-2449. Luxembourg