Start Your Return Here
Once you have read our Returning Your Order page, to return an item, please follow the straight-forward steps below.
Please download and printout the most relevant Returns Form by clicking one of the following options.
(If you cannot print, we just need the details really, so please view the Form and write out the details clearly on a piece of paper).
For all orders (except for large equipment which is below), please use the most relevant form here:
- Returns Form for Change of Mind or Unsuitable Item(s)
- Returns Form for Item(s) Received Damaged
- Returns Form for Faulty Item(s)
- Returns Form for Wrong Item(s) Received
For large equipment, such as riser recliners, scooters, powerchairs, beds, hoists and shower trolleys, please call us or email us first then use this form:
It is really important to provide all the information we need to process a return efficiently our end. Not only does that mean we can deal with your return as quickly as possible, it actually helps us to keep our prices low on the website! The forms are in a PDF format which most computers, tablets and smartphones can open. In rare circumstances where you cannot view a PDF, please click here to download the Free PDF Reader from Adobe. If you have trouble, please call Customer Services on 03330 160 000.
The most relevant address to return to is on the Form provided. Please follow the instructions on the form above and return back to us as follows:
Smaller items up to 2kg and 610mm in length will be cheapest to return the item via the Post Office. Please ask for and retain a free Certificate of Posting. As a tip, ask for the cheapest method of posting as a package or a large letter can vary.
Larger items up to 30kg in weight, can usually be taken by a number of agents. One of the cheapest is Parcel 2 Go. Alternatively you could use YodelDirect, Collect My Parcel or a service like Collect+ where you can take your parcel to a local shop or garage.
If the above doesn't cover your specific circumstances, please give Customer Services a call on 03330 160 000.
Once your item has been sent, the rest is up to us! Please ensure to keep any details of your delivery until we have received it.
Once we receive your item, we promise to act on the information provided on your form and deal with it quickly.
Thank you for using Complete Care Shop.