Contact us

Is your query about an order?

Please make sure you have your order number ready to quote.

Is your query about a late delivery?

To make sure you receive the best possible service, we start processing your order immediately. To help you track progress, our delivery partner will keep you updated once your order is out for delivery, so keep an eye out for an email or text message.

We’d appreciate it if you could wait seven working days from receiving confirmation of dispatch before contacting us about non-delivery. Our UK-based team works hard to answer all queries and we thank you for your patience and understanding.

If your query is about an out of stock item or late order delivery, please read our delivery information before contacting us. 

Is your query about a return?

If you've received your order, but need to return it, please read our returns policy and complete the appropriate form.

Our friendly and helpful Customer Services team is available:

• Monday to Friday - 9am to 5pm
• Saturday and Sunday - Closed
• Bank Holidays - Closed

Christmas and New Year opening hours

The festive season is upon us, which means our Customer Service team will be either unavailable or working reduced hours on certain days:

• 23^rd to the 26^th December - Closed
• 27^th to the 29^th December - 9am to 5pm
• 30^th December to the 1^st January - Closed

Normal opening hours will resume from Tuesday 2^nd January 2024.

Call:

• 03330 160 000
• Available only during working hours.
• This number costs the same to call as a normal local or national landline.
• If your phone tariff offers inclusive calls to landlines, our number will also be included on the same basis.

Live Chat:

• Please use the popup window on the home page.
• Available during working hours and weekends, when staffing levels allow.
• If the popup is not visible, please use one of the alternative methods given here.

Email:

• To place an order, email us on [email protected].
• Available only during working hours.
• Please note emails will not be read or responded to outside working hours.

Write:

Complete Care Shop
330 Four Oaks Rd
Walton Summit Centre
Preston
PR5 8AP

NHS, Trade and Professional customers, please click here.