Please make sure you have your order number ready to quote.
Is your query about a late delivery?
To make sure you receive the best possible service, we start processing your order immediately. To help you track progress, our delivery partner will keep you updated once your order is out for delivery, so keep an eye out for an email or text message.
We’d appreciate it if you could wait seven working days from receiving confirmation of dispatch before contacting us about non-delivery. Our UK-based team works hard to answer all queries and we thank you for your patience and understanding.
If your query is about an out of stock item or late order delivery, please read our delivery information before contacting us.
Is your query about a return?
If you've received your order, but need to return it, please read our returns policy and complete the appropriate form.
Our friendly and helpful Customer Services team is available:
Monday to Friday - 9am to 5pm
Saturday and Sunday - Closed
Bank Holidays - Closed
Christmas and New Year opening hours
The festive season is upon us, which means our Customer Service team will be either unavailable or working reduced hours on certain days:
23rd to the 26th December - Closed
27th to the 29th December - 9am to 5pm
30th December to the 1st January - Closed
Normal opening hours will resume from Tuesday 2nd January 2024.
Ways to contact us
Easy contact form
03330 160 000
Available only during working hours.
This number costs the same to call as a normal local or national landline.
If your phone tariff offers inclusive calls to landlines, our number will also be included on the same basis.