If your query is about an out of stock item or late order delivery, please read our delivery information before contacting us.
We are following UK Government guidelines by encouraging as many colleagues as possible to work from home and help prevent the spread of the COVID-19 virus. As a result, this may impact our telephone answering capability over the next few weeks so, if you have any queries, please use the contact form below in the first instance.
Please note, as mentioned above, we’re asking our customers to wait 7 working days from receiving their order dispatch confirmation before contacting us with any delivery enquiries.
If you've received your order, but need to return it, please see our returns page.
We are working hard to make sure you receive the best possible service. At this unprecedented time your order may unfortunately take longer than usual to reach you as our delivery partners experience delays. Once your order is out for delivery, our delivery partner will keep you updated on its progress, so keep an eye out for an email or text message.
Our UK-based team is experiencing a high volume of calls and emails at this time so please wait 7 working days from receiving confirmation of dispatch before contacting us with any delivery enquiries. We're working really hard to answer all current queries and we thank you for your patience and understanding.
Please complete this form to contact us about an order:
Complete Care Shop
330 Four Oaks Rd
Walton Summit Centre
Preston
PR5 8AP
03330 160 000
This number costs the same to call as a normal local or national landline.
If your phone tariff offers inclusive calls to landlines, our number will also be included on the exact same basis.
Our Customer Services team is available
NHS, Trade, and Professional customers, please click here.