Online shopping is a very convenient way to get everything you need, but it’s not without its downsides.
Here are some questions to keep in mind while you’re doing your shopping:
1. Does this deal sound too good to be true?
Because it probably is. While there are always exceptions to the rule, it’s always good to be careful and avoid getting swept up in the thrill of the moment.
Something to keep in mind: if this item wasn’t on such a seemingly amazing offer, would you still want to buy it?
2. Have you heard of the seller before?
If it’s not a brand you know and trust, do some research before you buy anything. Check sites like Trustpilot to see what the reviews say. (You can find out what people say about Complete Care Shop here.)
If it’s an ad on Facebook, you can also check the comments to see what others have said – their views may help you avoid a nasty shock.
3. Is the seller part of any professional bodies?
This depends entirely on what you’re looking to buy, but you may want to check and see if the seller is part of any professional bodies. For example, we are members of the British Healthcare Trades Association (BHTA). As members, we are trusted sellers bound by a strict code of practice that means we will never try and force you into buying something that you don’t need. You can find out more about the BHTA code of practice here.
4. Have you carefully read the product description?
It’s easy to be charmed by a great product photo or advert but that doesn’t always tell you everything you need to know. It could be that the product is actually a different colour to what is shown or even a different size to what you’re expecting! You may even need to buy extra accessories for it to do everything the advert claims but without reading the description you wouldn’t know.
5. What are the product reviews like?
Product descriptions are designed to make the product sound amazing and sometimes this may not always be entirely true. If there are any product reviews make sure you check them to get an idea of how the product works when it’s in use.
Start by looking at the most recent reviews to see what it’s currently like as a review from 2013 may sound great but likely won’t be relevant anymore. You may find it useful to check the 1-star or 3-star reviews to get an idea of what the downsides may be – if there are any.
6. What are the timescales and costs of delivery?
If you’re buying a present for a loved one, the last thing you want to find out after you’ve placed the order is that it won’t arrive for another four weeks. It could be the perfect item but if it doesn’t arrive when you need it, it’s of no help. Check the delivery information to find out what delivery options are available and how much they cost so you can factor this into your costs.
Even if you’ve shopped with a brand before, it’s still worth checking the delivery information in case there are expected delays due to busy periods or unforeseen circumstances.
You can find all our delivery information here.
7. What’s the returns policy like?
Not all returns policies are created equally. Some allow only a very short window of time for a return, some offer free returns, some won’t accept a return at all depending on what you’ve ordered.
Check before you buy just so you know where you stand if you end up not wanting to keep what you’ve been sent. You can find our returns policy here.