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Meet the team at Complete Care Shop

Our Occupational Therapists have extensive clinical experience and expertise that both underpins and extends beyond our excellent customer service team. We think we’ve kept our completely caring occupational therapists hidden for far too long, so here are the stories of just a few of these very special people...

Say hello to our in-house team of Occupational Therapists (OTs) and Occupational Therapy Assistants (OTAs)

OT & Clinical Lead Rachel Hutchinson
OT & Clinical Lead Rachel Hutchinson
Rachel Hutchinson (née Seabrook) is Clinical Services Director of NRS Healthcare. Rachel has been an Occupational Therapist for over 28 years.
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Senior OT Sharon Coyle
Senior OT Sharon Coyle
Sharon Coyle, a Senior Occupational Therapist at NRS Healthcare and now in charge of the Product Advice Team, qualified in 2005.
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OT Julie Barlow
OT Julie Barlow
Julie Barlow is registered with the Health Care Professions Council and is fully qualified as an Occupational Therapist. She enjoys research, service developments and complex clinical assessments, having a passion in neuro, cognition/mental health.
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OT Lauren James
OT Lauren James
Lauren James qualified in 2011 with a first-class degree in Occupational Therapy. Following this, she went on to complete a Masters in Developmental Psychology.
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Members of our Occupational Therapy team

OTA Sharon James (née Stevens)
OTA Sharon James (née Stevens)
Sharon James (née Stevens) does the OTA assessment work with the contract side of our business Previously, she headed up our Expert Advice Service team of two other occupational therapy assistants (OTAs).
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OT James Lampert
OT James Lampert
Head of Innovation and Partnerships, Technology Enabled Care James Lampert qualified as an Occupational Therapist in 1996.
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OT Donna Hickey
OT Donna Hickey
Donna Hickey qualified as an Occupational Therapist in 2022. Her background is as a social prescriber.
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OT Rachael Mansell
OT Rachael Mansell
An Occupational Therapist (Quality Assurance), Rachael Mansell qualified in 2011.
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Sharon Coyle, Occupational Therapist
Here at [Complete Care Shop] we try our very best to ... make doing everyday activities that little bit easier.

Members of our Occupational Therapy team

OT Manager Heather Gray
OT Manager Heather Gray
Occupational Therapy Manager Heather Gray qualified as an occupational therapist in 2012. Her background is in NHS, adult social care, complex case management of adults and paediatrics, and care management.
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OT Christina Miller
OT Christina Miller
Tina Miller qualified as an occupational therapist in 2015. Her special clinical interest areas are neurological rehabilitation, and sexual health and intimacy.
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OT Leah Lewis
OT Leah Lewis
Occupational therapist Leah Lewis qualified in 2016. She has worked in the areas of NHS acute hospital, NHS community rehab (inpatient) and NHS community.
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OT Anne Henderson
OT Anne Henderson
Occupational therapist Anne Henderson qualified in 2009. Her background is in adult social care housing, community aids and adaptations, disabled facilities grants, reablement and hospital discharge planning.
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Members of our Occupational Therapy team

OT Caroline Burch
OT Caroline Burch
Occupational Therapist Manager Caroline Burch qualified in 1994. Her special clinical interest areas are Blue Badge, concessionary travel, autism, ADHD and vocational rehabilitation.
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OT Emma Newton
OT Emma Newton
Emma Newton qualified as an Occupational Therapist in 1999. Her background is in NHS acute trust working in stroke, neuro, orthopaedics (both elective and trauma), renal, cardiology and cardiothoracic, surgery, durable medical equipment and medical.
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OT Manager Emily Luckie
OT Manager Emily Luckie
Prior to joining NRS Healthcare, Emily Luckie worked privately in slow stream rehabilitation for complex neurological and brain injury, and also did assessments for the Government and PIP.
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OT Manager Tracy Frowen
OT Manager Tracy Frowen
A clinical manager in our team, Tracy Frowen qualified in 2013. Her special clinical interests are Single Handed Care, TEC, ADHD and Mental Health.
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Sharon James (née Stevens), Occupational Therapy Assistant
I joined NRS Healthcare as an Occupational Therapy Assistant in 2014, with very little experience. I have since learnt so much through my job role, with support from my supervising OT, and through the high level of training that I have received.

Members of our Occupational Therapy team

OTA Sue Lillis
OTA Sue Lillis
Sue Lillis is one of our Occupational Therapy Assistants (OTAs). Her role supports our Occupational Therapists by delivering product advice on a vast range of products across our range.
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OT Manager Dawn Simpson
OT Manager Dawn Simpson
Occupational Therapist Dawn Simpson is a manager in the team. With a background in adult social care, NHS rapid response, discharge to assess and single handed care, her specialist clinical interests are equipment and adaptations.
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OT Anna Walker
OT Anna Walker
Occupational therapist Anna Walker qualified in 2010. Her background is in NHS acute stroke and oncology.
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OT Nerys Jones Williams
OT Nerys Jones Williams
Nerys' background is in adult social care, and also children and adults with long-term conditions. Outside work, she is involved with refugee support and the Duke of Edinburgh’s Award Scheme.
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Members of our Occupational Therapy team

OT Heilene Misson
OT Heilene Misson
National Clinical Lead for Technology-enabled Care Heilene Misson qualified as an occupational therapist in 2012.
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OT Rhys Phillips
OT Rhys Phillips
Service and Transformation Manager Rhys Phillips qualified as an occupational therapist in September 2022.
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Members of our Occupational Therapy team

OT Manager Heather Gray
OT Manager Heather Gray
Occupational Therapy Manager Heather Gray qualified as an occupational therapist in 2012. Her background is in NHS, adult social care, complex case management of adults and paediatrics, and care management.
Continue reading
OT Anne Henderson
OT Anne Henderson
Occupational therapist Anne Henderson qualified in 2009. Her background is in adult social care housing, community aids and adaptations, disabled facilities grants, reablement and hospital discharge planning.
Continue reading
OT Manager Emily Luckie
OT Manager Emily Luckie
Prior to joining NRS Healthcare, Emily Luckie worked privately in slow stream rehabilitation for complex neurological and brain injury, and also did assessments for the Government and PIP.
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OT Manager Tracy Frowen
OT Manager Tracy Frowen
A clinical manager in our team, Tracy Frowen qualified in 2013. Her special clinical interests are Single Handed Care, TEC, ADHD and Mental Health.
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Self-employed members of our Occupational Therapy team

OT Intisar Osman
OT Intisar Osman
Occupational therapist Intisar Osman qualified in 1997. Since then, she has working in adult social care.
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OT Jennifer Daniel
OT Jennifer Daniel
Having qualified in 1999, Occupational Therapist Jennifer Daniels has a background in NHS, social care acute and community.
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OT John Harvey
OT John Harvey
John Harvey qualified as an occupational therapist in 2009 and works in social care. His special clinical interest area is manual handling.
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OT Alicia Garcia-Iglesias
OT Alicia Garcia-Iglesias
Occupational Therapist Alicia Garcia-Iglesias qualified in 2008. With a background in adult social care, her special clinical interest area is physical rehabilitation.
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Occupational Therapist advice services
Occupational Therapist advice services
With so many daily living aids available, it can be tricky to know which one would help you or your loved one the most. We have a range of services and support available from our team of expert Occupational Therapists to give you the advice and guidance you need to help make daily life easier and keep you or your loved one independent for longer.
Discover advice services
Help and advice
Help and advice
Our occupational therapists are on hand with their top tips, guides and product advice to help you or your loved one live well with one or more health conditions.
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What's the difference between Occupational Therapy, Physiotherapy and Occupational Health?

Think occupational therapy is the same as physiotherapy or occupational health? Think again. We spoke to Occupational Therapist (OT) Lauren James to find out how occupational therapy differs and how an OT can help you.

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