I now have the customer in the chair so I can make any tweaks to the seating or the positioning of the chair…and now the fun bit of getting the customer to test drive it and for me to have a walk along side while they enjoy the fact I can’t keep up with them! At this point I also point out the live maintenance portal we use for Permobil chairs that allows us to remotely diagnose chairs quickly and more efficiently.
After the customer is completely happy with all the functionality of the chair and they have had a good drive in all the different profiles, I then walk through the handover process which is an intricate checklist to ensure we cover all aspects including safety, charging and insurance to name a few.
11:45am Now that the customer is happy, I wrap up the appointment and get back into the van to get on route to the next one.
12:45pm Arrive at my next appointment, which is an assessment for a lightweight, active wheelchair. I am checking through the notes to make sure I have a good idea of what has been discussed over the phone before the appointment, grab a couple of demo chairs from the van and smile nicely into the ‘ring doorbell’. I carry out the assessment trying to find the most applicable product for the customer’s needs. This will include measuring the customer, discussing reasoning for the different products so they can compare what’s available. I’ll also check vehicle compatibility so they can get further afield, house compatibility so that they can use it around any tight bits of the house and then finally go through budgets and if any funding streams are available as there are so many wonderful charities nowadays that can help out when customers are in real need.
I now get to have another walk(!) as the customer wants the chair to have good outdoor capability. I use this time to run through complications they may have out and about including different cambers and safe kerb climbing if applicable.