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Official supplier to the NHS     |     All major cards accepted     |     Free delivery on orders over £45 excl. VAT

COVID-19 (Coronavirus) update

Deliveries

We’ve recently updated our Delivery page to help our customers understand how COVID-19 (Coronavirus) may affect our normal delivery times.

Our warehouse staff are working extremely hard to pick, pack and send out orders as quickly as possible. However, due to unprecedented demand over the last few weeks, and colleagues following Government advice to self-isolate, it’s taking us longer than usual to dispatch your order.

We have also made the difficult decision to pause our Next Day Delivery service to avoid disappointment for our customers. We apologise for any inconvenience this may cause and we appreciate your patience and understanding during this unpredictable time.

Customer Service Information

Under guidance from the UK Government, we are encouraging as many colleagues as possible to work from home to help prevent the spread of the COVID-19 virus – this includes our customer service team members. As a result, this may impact our telephone answering capability over the next few weeks so we’re advising all our customers to get in touch via our contact form with any queries, as this will be the most efficient way to reach us. Please be assured our colleagues are working hard to answer as many calls as possible and we appreciate your patience and understanding during this difficult time.

White Glove Service

Products on our website which include the option of White Glove Delivery are still available to order. We will ask customers to confirm if they are self-isolating or have tested positive for COVID-19 when arranging an appointment. For customers who are not self-isolating, not showing symptoms or have tested negative for COVID-19, an engineer will attend your agreed appointment whilst following social-distancing guidelines set out by the UK Government.

White Glove Delivery Service is available for all UK mainland addresses, which includes full delivery and installation, unpacking and demonstration. For all addresses outside the UK mainland, we can still deliver your product but this will come at an additional charge and installation of the equipment is NOT available. For more information please contact our Customer Service team using our contact form

Stock Levels

Our antibacterial and related products, such as hand sanitiser, wipes, disposable gloves, thermometers etc have been in high demand recently, with many of these items becoming out of stock within a very short time frame. Many retailers both online and offline, have experienced this same issue due to the effect COVID-19 (Coronavirus) has had on the general public, and we are offering a full refund to customers whose orders we cannot fulfil. In light of the impact this is having globally, and along with other retailers, we will limit any future stock to 2 units per item on affected products.

Supporting the NHS

Complete Care Shop operates within a wider group which supports the NHS through government contracts across the UK. We are in regular dialogue with our suppliers and they are providing us with regular updates regarding stock levels. We’ll prioritise our support for the NHS at this time and this may affect the availability of certain products on our website.

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© 2020 Complete Care Shop operates from 330 Four Oaks Rd, Walton Summit Centre, Preston PR5 8AP
Tel: 03330 160 000 - Email: sales@completecareshop.co.uk
Trading under Nottingham Rehab Limited - Registered in England and Wales No. 1948041 to Sherwood House Cartwright Way, Forest Business Park, Bardon Hill, Coalville, Leicestershire, LE67 1UB. VAT registration No. GB156919571
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